Refund Policy
Our Commitment to You
At ThickUp, we stand behind our product. We want you to feel confident and satisfied with your purchase. If you're not completely happy with your results, we've got you covered.
30-Day Money-Back Guarantee
Try ThickUp risk-free for 30 days. If you're not satisfied with the results, simply contact us for a full refund—no questions asked.
How It Works:
- Contact us within 30 days of receiving your order at support@thick-up.com
- Return the product (opened or unopened—we understand you need to try it!)
- Get your refund processed within 5-7 business days after we receive your return
Return Requirements
- Products must be returned within 30 days of delivery date
- Both opened and unopened products are eligible for refund
- Original packaging is not required
- You are responsible for return shipping costs (unless the product arrived damaged or defective)
Refund Process
Once we receive your returned product:
- Refunds are processed within 5-7 business days
- Refunds will be issued to your original payment method
- You'll receive an email confirmation once the refund is processed
- Please allow 7-10 business days for the refund to appear in your account (depending on your bank)
Non-Refundable Items
- Orders returned after 30 days from delivery date
How to Initiate a Return
Email us: support@thick-up.com with your order number and reason for return
Include:
- Order number
- Name and email used for purchase
- Brief reason for return (helps us improve!)
We'll send you return instructions right away.
Questions?
Our customer support team is here to help! Reach out at support@thick-up.com and we'll respond within 24 hours.